Delivery and Return

Delivery

1) By making a Bank Transfer or EFT (Electronic Funds Transfer)

Akbank, Finasbank, Garanti Bank, T.You can make it to any of our Işbank and Yapı Kredi bank accounts (TL)

2) With your credit cards through our site

You can take advantage of our online single payment or online installment payouts from Akbank to all kinds of credit cards. For online payments, the amount will be withdrawn from your credit card at the end of your order. In case of possible order cancellation or order cancellations due to stock problems, a refund to your credit card will be made within 3 business days.

3) Order Fee Refund 

In case of cancellation of your orders for possible reasons; Setbim Foreign Trade Ltd Sti refunds the product price to your account and/or credit card within three working days. However, you must provide your bank account information and / or credit card information correctly and completely to the financial authorities of our company. 

4) Delivery 

We strive to deliver the products you have ordered to the cargo on the same day. For products that take time to supply, the cargo delivery time is 3 business days Jul as indicated in the product detail. In case of delayed delivery, you will be informed. 

In order for the product delivery to be carried out without interruption, please provide the address of your location as the delivery address during the day. 

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent by Yurtiçi kargo or MNG kargo cargo company. After your orders are approved, they will be delivered to the Cargo company at the end of 2 (two) business days at the latest. 

You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are valid only for Turkey

5) Pay Tracking 

If the system in question is unable to perform the transaction due to any problem, our visitor is informed about this situation as a result of the pay page. 

In case of any error at the specified address, a connection is established with the customer regarding the order whose delivery cannot take place.

The validity of the e-mail address specified by our visitor is confirmed by an automatic e-mail sent after the transfer of the order. 

We are responsible for the delivery to the bank where we use the credit card system as well as the customer. 

 Please pay attention!

Please open and check the packages that you think have been damaged during shipment in front of the company official you received. If you think that there is any damage to the product, do not take delivery of the product by attaching a report to the cargo company. 

After the product is received, it is accepted that the cargo company has fully fulfilled its duty. 

If the product is damaged: Send the report you have prepared to fax number 0212 485 96 94 as soon as possible and the status info@dericeketim.com please inform the e-mail address. 

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our product-related work.